MICROSOFT DYNAMICS 365
Dynamics 365, from someone who's seen every version since 3.0.
Audits, rescues, migrations and support for Dynamics 365 Customer Engagement and Power Platform. Direct access to a senior consultant, no junior hand-offs, no partner tax.
WHAT WE DO
Six ways we help Dynamics teams.
Whether your system is new, neglected or somewhere in between.
Health check & audit
A structured review of customisations, plugins, workflows, security roles, integrations and licences, with a plain-English list of what to fix first.
Rescue a stalled rollout
When users avoid the system or a partner project has lost its way, we find out why and get it back to something people use.
Upgrades & migrations
On-premises to Dynamics 365 online, old versions to current, or Salesforce and other CRMs to Dynamics, with data mapped and verified.
Customisation & development
Entities, forms, business rules, C# plugins, Power Automate flows and Power Apps built to match how your teams work.
Integrations & single sign-on
Outlook, Teams, SharePoint, ERP and websites connected; single sign-on (ADFS) and MFA configured securely.
Ongoing support contracts
Predictable monthly or yearly support with one engineer who learns your business rules, across any time zone.
SIGNS IT'S TIME
Sound familiar?
Most Dynamics problems aren't the software. They're years of quick fixes on top of a process nobody wrote down.
- Users call the system clunky because it doesn't match how they work.
- Dynamics sits in a silo away from Outlook, Teams, your website and ERP.
- Management can't get one trusted view of the pipeline.
- Plugins and workflows nobody remembers building fail silently.
- You pay premium partner rates for routine technical work.
EXPERIENCE
19+ years inside Dynamics.
From upgrading CRM 3.0 servers in Sheffield in 2007, to Vodafone UK, to Dynamics 365 CE and Power Platform projects across the UK, UAE and USA.
“Automation without process clarity just accelerates chaos.”Zahid Wakil Rao, founder
- 2007Dynamics CRM 3.0 → 4.0 upgradesInstallations, environment audits and upgrades for UK clients, Sheffield.
- 2008Microsoft CRM at Vodafone UKInfrastructure, performance tuning and CRM accelerators.
- 2008–2014Infrastructure, migrations and securityCRM infrastructure design, data migration with SSIS and KingswaySoft, ADFS single sign-on and MFA.
- 2015–2022Dynamics 365 CE and Power PlatformEnd-to-end projects for sales, marketing and customer service teams.
- 2022–nowOpsKnotCustom CRMs, portals and websites on Next.js, Node and PostgreSQL, plus the marketing that fills them.
CLIENTS
What Dynamics clients say.
“Zahid is highly skilled and one of the best engineers I've had the pleasure of working with. Superb communication skills. I highly recommend Zahid to anybody who is looking for a highly effective and quickly implemented solution.”
“Zahid has helped us from time to time with specific MS CRM system administration problems. He is easy to work with and personable. Overall, I recommend Zahid highly.”
FAQ
Questions we hear first.
Which Dynamics products do you cover?
Dynamics 365 Customer Engagement: Sales, Customer Service and Marketing, plus Power Platform (Power Apps, Power Automate, Dataverse). We've worked with every version since Dynamics CRM 3.0, on-premises and online.
Can you work alongside our existing Microsoft partner?
Yes. Some clients bring us in for a second opinion, a specific fix or a health check while their partner handles licensing and day-to-day support.
Do you sell Microsoft licences?
No. We don't resell software, so our advice on licences and editions isn't tied to a commission.
We're thinking of leaving Dynamics. Can you help with that too?
Yes. If Dynamics no longer fits, we can migrate your data to a simpler CRM or a custom build. If it does fit, we'll tell you that instead.
BOOK A CALL
Get your Dynamics 365 working for you again.
A short call to talk through your setup. You'll leave with the first two or three things worth fixing, whether or not we work together.
Remote worldwide · Replies within one business day