VacExchange: a trade-in from a few photos.
VacExchange is a trade-in programme run by Encore Vacuum Company for car wash operators. We built the portal: send photos of an old vacuum, get an estimated credit, and put it towards a renewed, factory-certified unit.
THE CHALLENGE
A broken vacuum shouldn't mean weeks of back-and-forth.
An operator with a broken or underperforming vacuum wants two answers fast: what is the old unit worth, and what can they replace it with. Valuing used equipment usually takes calls, emails and photos sent in every direction.
Encore wanted one simple path from “my vacuum is done” to an upgrade, with the condition check built in.
The goal
Make trading in old equipment simple: photos in, estimated credit out, upgrade ordered.
HOW IT WORKS
What the customer does, step by step.
- 01
Send photos
The operator uploads photos and details of the old vacuum, so Encore can review its condition and reusable parts.
- 02
Get an estimated credit
Encore replies with an estimated exchange credit based on what was submitted.
- 03
Upgrade
The credit goes towards a renewed, factory-certified vacuum with a six-month limited warranty.
- 04
Return the old unit
Encore inspects the returned unit and confirms the final credit.
WHAT WE BUILT
The pieces behind it.
Photo upload and submission
A trade-in form that collects photos and unit details in one go.
Four-step exchange process
A clear path from estimated credit to upgrade to final inspection, explained on one page.
Renewed inventory catalogue
Inspected, rebuilt and tested units, with warranty information.
WHERE IT LEADS
Each trade-in arrives ready to price.
Because photos and details come in with the request, Encore's team can review the condition and send an estimate without chasing the operator for more information.
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